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Shipping & Delivery

We ship Internationally
 We ship everywhere except for countries that Paypal does not accept payments from. All orders take 2-3 Business Days to be processed and packed for shipping. Orders are shipped out about twice a week (no shipping during weekends). There may be slight delays in getting packages out during peak periods.

Registered Mail
 

All Registered and Express packages need to be signed for upon delivery. If no one is available to sign for the package, the postal service will leave a notification with further instructions for pick-up or re-delivery, and it is the customer's responsibility to follow through in obtaining the package. 

 

Shipping Method
 

We use Hong Kong Post - Air Parcel Postage Rates and Registered Air post as our automatic calculating system. Shipping charges will be automatically calculated at the Shopping page. If you would like to get an estimate of your order's shipping charges, simply add the desired products into your cart and click on the check out button.

Once done and decided, fill up your shipping address and our system will calculate the total amount of your selected items with the shipment charge.

Shipment time is approximately 14 - 25 Business Days from the date of shipping, depending on your country's customs and postal security checks and efficiency. 

Alternative Post Service:
 

 

Other Options for Express Post Service:
 

Other Speed post like UPS/ FedEx/ DHL with additional charges. We will do so only if you have specific request and you are willing to pay the higher charge for a fast delivery. Shipment time is about 3-7 Business Days from date of shipping. 

Unless otherwise specified by you, we will ship your order using the least costly service which is the regular Air Parcel Postage Service provided by Hong Kong Post.

 

Postage Delivery Time
 

Assuming no custom clearance delay, your package will reach within the following delivery standard:
-Registered Air Parcel Postage: 14-25 working days

-EMS (Speedpost) : 4-7 working days

Shipping To A Different Address
 You may place an order to be shipped to an address other than that of your billing address. At the Shipping Page during checkout, simply choose the different stored address in your account or input a new one. 

 

No Refunds and returns
 

We currently do not do any refunds. Please read all item descriptions carefully and ask us any questions you might have before you make your purchase. We will gladly replace any item that is faulty* or is not what you originally ordered. Please keep in mind that shipping fees are never refundable unless the mistake was on our part.

 

Customs Declaration Policy
 

For customs declaration purpose and timely clearance, please be informed that we always declare the FULL INVOICE AMOUNT (excluding shipping cost and insurance premium) . We are not responsible for any taxes/brokerage fee/delays incurred by the customs in your country. If you have any question, please email to our Customer Service Department cs@hosannart.com

 

Force Majeure
 

 


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